Product
Professional Liability
Occupation
Call Center
Industry Segment
Business Process Outsourcing
Claim Description
A call center provided 24-hour service to multiple businesses, including a tow truck company.
Repeated calls requesting tow services were disconnected or not answered during busy weekend evenings. Customer information received by the center was sometimes lost, incorrectly communicated, or not immediately relayed to the towing company.
Businesses cancelled their contracts with the tow truck company, resulting in more than $150,000 in lost annual revenue. The towing company fired the call center and filed suit, alleging negligence and seeking compensation for lost profits.
Outcome
The call center’s Professional Liability policy covered $12,000 in defense costs, and the case was settled prior to trial.
The provision of the claims examples are for illustrative purposes only and should not be seen as an indication as to how any potential claim will be assessed or accepted. Coverage for claims on the policy will be determined by the insurer, not BizInsure for Agents.