Cyber Liability & Privacy Protection



Industry Segment

Health Services

Claim Description

The Insured uses a VoIP telephone system. A hacker gained access to the telephone system and made multiple unauthorised calls to a premium number over the course of a month. At the end of the month the Insured received their invoice, which included $30,000 of unauthorised calls.


The Insured made a claim on their Cyber policy which triggered the optional Social Engineering cover. The client was covered for $30,000 of direct financial loss as a result of the phreaking attack.

The provision of the claims examples are for illustrative purposes only and should not be seen as an indication as to how any potential claim will be assessed or accepted. Cover for a claim will depend on the specific circumstances around the loss and would be subject to the terms and conditions of the policy concerned.

As with any insurance, cover will be subject to the terms, conditions and exclusions contained in the policy wording. The information contained in this email is general only.  Coverage for claims on the policy will be determined by the insurer, not BizCover for Brokers, and will depend on the specific facts and circumstances involved.

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